Privacy Policy
At Echo Ears, we take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, and protect the information you provide to us.
Information Collection and Use:
When you place an order with Echo Ears, we collect personal information such as your name, address, phone number, and email address. This information is used to process your order and keep you informed about the status of your shipment.
We may also collect information about your hearing health and preferences to provide you with personalized recommendations and support. This information is collected through our hearing test tool and is used to make recommendations for hearing aids that best meet your needs.
Cookies:
We use cookies on our website to improve your browsing experience and track your movements. Cookies are small text files that are stored on your computer when you visit a website. You can disable cookies in your browser settings, but please note that this may affect your ability to use some features of our website.
Data Sharing:
We do not sell or share your personal information with third parties, except as required by law. We may share your information with our trusted partners, such as shipping companies, to fulfil your order and deliver your hearing aids.
Data Storage:
Your personal information is stored on secure servers in the UK and is protected by industry-standard security measures.
Data Retention:
We retain your personal information for as long as necessary to provide you with the services you have requested. After this time, we will delete your information or anonymize it to protect your privacy.
Accessing and Updating Your Information:
You have the right to access and update your personal information at any time. If you would like to request a copy of your information or make changes to your information, please contact us via email or go to our contact us page on our site.
Changes to this Policy:
We may update this policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any significant changes by posting a notice on our website or by sending you an email.
Contact Us:
If you have any questions or concerns regarding this policy, please contact us via email or go to our contact us page on our site. We are here to help and will do our best to ensure that your privacy is protected.